Privacy and Cookie Policy

1. Introduction

Corvallis Custom ("we," "us," or "our") operates the website at https://corvalliscustom.com (the "Site") and provides custom printing, apparel decoration, large-format, and promotional products and related online stores. We respect your privacy and handle your personal information in accordance with applicable law, including the Oregon Consumer Privacy Act ("OCPA"), the California Consumer Privacy Act as amended ("CCPA"), and comparable state privacy laws.

This Privacy and Cookie Policy explains what we collect, how we use and share it, the cookies and tracking technologies we use, and the rights and choices available to you. By using the Site, you acknowledge that you have read this policy.

2. Information We Collect

We collect the following categories of personal information, depending on how you interact with us.

Information you provide directly

• Identifiers — name, billing and shipping address, email address, phone number, and account login credentials.
• Commercial information — products and services you order, view, or request quotes for; order and project history; and customer service interactions.
• Order and artwork content — files, designs, logos, and instructions you upload or send us to fulfill your order.
• Communications — messages you send through forms, email, phone, chat, or newsletter sign-up.

Information collected automatically when you use the Site

• Internet and device activity — IP address, browser and device type, device identifiers, pages viewed, links clicked, referring site, and navigation patterns, collected through cookies and similar technologies (see Section 6).
• Approximate geolocation — general location (such as city or region) inferred from your IP address.

Payment information

Payment card details are collected and processed by our third-party payment processor. We do not store full card numbers on our systems.

Information from third parties

We may receive information from analytics and advertising partners (such as Google and Meta) and from social media platforms when you interact with our pages, stores, or ads.

We do not intentionally collect sensitive personal information through the Site. Under the OCPA and similar laws, we will not process sensitive data without your consent where consent is required.

3. How We Use Your Information

We use personal information to:

• Process, produce, fulfill, and deliver your orders and quotes, and manage proofs, reorders, and returns;
• Create and maintain your account and project records;
• Respond to your questions and provide customer and design support;
• Send newsletters, promotions, and offers (you can opt out at any time);
• Understand how visitors use the Site and improve our products, services, and marketing;
• Measure and target advertising, including on search and social media platforms; and
• Detect and prevent fraud, secure the Site, and comply with our legal obligations.

4. How We Share Your Information

We share personal information with:

• Service providers acting on our behalf — hosting, payment processing, production and fulfillment partners, shipping, email delivery, and customer support providers.
• Analytics and advertising partners — including Google and Meta (Facebook/Instagram), and other platforms — to measure Site traffic and to deliver and measure advertising.
• Legal and safety recipients — when required by law, to enforce our terms, or to protect our rights, customers, or the public.
• Business transfers — in connection with a merger, acquisition, or sale of assets.

We do not sell your personal information for money. However, our use of analytics and advertising cookies and pixels may qualify as a "sale" or as "sharing"/"targeted advertising" under the OCPA, CCPA, and similar laws. You can opt out using the controls described in Section 6 or by contacting us as described in Section 7.

Under the OCPA, you may also request a list of the specific third parties (not just categories) to which we have disclosed personal data; see Section 7.

5. How We Protect Your Information

We maintain reasonable physical, electronic, and administrative safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

What cookies are

A cookie is a small text file stored on your device when you visit a website. Cookies and similar technologies (pixels, tags, and SDKs) help the Site function, remember preferences, analyze traffic, and support advertising.

Your choices

Strictly necessary cookies are required for the Site to work and are always active. Analytics and advertising cookies currently load when you visit the Site. You can control or remove them in the following ways:

• Adjust your browser settings to block or delete cookies, or to send a Global Privacy Control (GPC) signal;
• Use the Google Analytics opt-out add-on, Meta ad preferences, or the industry opt-out tools listed below;
• Contact us using the details in Section 7 and ask us to stop processing your personal data for targeted advertising, and we will apply your request.

We are implementing a consent management tool that will present a banner allowing you to accept, reject, or customize non-essential cookies before they load, and that will recognize browser-level opt-out preference signals including GPC. Until that tool is in place, please use the controls above or contact us directly and we will honor your request.

Categories of cookies we use

Strictly necessary — required to operate the Site (shopping cart, checkout, security, caching). Set by our Magento platform; cannot be switched off.

Analytics — Google Analytics (GA4) helps us understand how visitors use the Site.

Advertising and social media — the Meta (Facebook/Instagram) Pixel and other tools help us measure and target advertising.

Functional — remember preferences such as selected store view or language.

Cookies we use

Managing third-party tracking directly

• Google Analytics: Google Analytics Opt-out Browser Add-on.
• Meta: adjust ad preferences in your Facebook/Instagram account settings.
• Industry opt-outs: optout.aboutads.info and youradchoices.com.

7. Your Privacy Rights

Oregon residents (OCPA)

You have the right to:

• Confirm and access the personal data we process about you;
• Correct inaccuracies;
• Delete personal data we hold about you;
• Obtain a portable copy of your data;
• Receive a list of the specific third parties to which we have disclosed personal data (an Oregon-specific right); and
• Opt out of the sale of personal data, targeted advertising, and certain profiling.

California residents (CCPA)

You have the right to know/access, delete, correct, opt out of sale or sharing for cross-context behavioral advertising, limit the use of sensitive personal information, and to non-discrimination for exercising your rights.

How to exercise your rights

Submit a request by:

• Email: [email protected]
• Phone: (541) 207-3424
• Mail: 1853 NW 9th St., Corvallis, OR 97330
• Opt out of ad tracking: email or call us using the details above, or use the browser and industry controls described in Section 6.

We will respond within 45 days (extendable once by an additional 45 days, with notice). There is no fee for a request. We may need to verify your identity. You may use an authorized agent, and you may appeal a denial by replying to our response; if your appeal is denied, you may contact the Oregon Attorney General (or your state's attorney general).

8. Privacy Rights for Other U.S. State Residents

If you reside in another state with a comprehensive consumer privacy law — including Texas, Colorado, Connecticut, Virginia, Utah, and others — you may have rights to access, correct, delete, and obtain a portable copy of your personal data, and to opt out of targeted advertising, sale, and certain profiling. Contact us using the methods in Section 7, and we will respond as required by your state's law.

9. Data Retention

We keep personal information only as long as needed for the purposes described in this policy. In general, we retain account information for as long as your account remains active; order, project, and artwork records for the period needed to support reorders and to meet our legal, tax, and accounting obligations; and marketing contact information until you unsubscribe or ask us to delete it. When information is no longer needed, we delete or de-identify it. Specific retention periods vary by data type and legal requirement.

10. Children's Privacy

The Site is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. Consistent with applicable law, we also do not knowingly sell or share the personal information of consumers under 16 years of age without the affirmative authorization required by law. If you believe a child has provided us information, please contact us and we will delete it.

11. Links to Other Websites

The Site may contain links to third-party websites, including our other stores and social media pages. We are not responsible for the privacy practices of sites we do not operate. Please review the privacy policy of any website you visit.

12. Changes to This Policy

We may update this Privacy and Cookie Policy from time to time. When we do, we will revise the "Last Updated" date above and, where appropriate, provide additional notice.

13. Contact Us

Corvallis Custom
1853 NW 9th St., Corvallis, OR 97330
Phone: (541) 207-3424
Email: [email protected]